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UPDATE: Lowe’s Cancels $10 Rug Orders!

Posted by Ro · November 30, 2012 10:56 pm

Lowe's logo

UPDATE: Lowe’s Cancels $10 Rug Orders!

Remember this smokin’ hot Lowe’s deal I posted earlier today (11/30): Lowe’s: Artistic Weavers Floral Area Rugs Only $10 Shipped? Well it looks like it was too good to be true because my order was just cancelled. Here’s the email I received:

Dear Customer, 

Due to an error, one or more of the Artistic Weavers brand rugs you ordered on Lowes.com were incorrectly listed as $10. Therefore, your order(s) will be canceled and any charges for these items will be refunded to the original form of payment. We apologize for any inconvenience this may cause. If you have questions regarding your order(s), please contact us at the number below.

Thank you,

Lowe’s Executive Support 
1-800-44-LOWES

This email came from lowes@e.lowes.com and is titled Important Information About Your Order. Now I’m not sure if they are canceling all orders, but it seems that way. I’m bummed but this was kind of expected. Did your order get cancelled? We’d love to hear from you!

Thanks Ana and Sarah for the heads up!

1 Gigi November 30, 2012 at 11:00 PM

They called me about 2 hrs ago :(

2 Greg November 30, 2012 at 11:03 PM

I got my email about 20 minutes ago….

3 Steph November 30, 2012 at 11:03 PM

Yup called and got the email for my qty 1 rug order cancelled. Oh well worth a shot.

4 Jennifer November 30, 2012 at 11:05 PM

They cancelled mine :(

5 cynthia cockroft November 30, 2012 at 11:05 PM

yep they called me & I had a feeling it was 2 goof 2 be true! :D but we tried! :)

6 cynthia cockroft November 30, 2012 at 11:05 PM

good lol

7 Steph November 30, 2012 at 11:07 PM

I think goof was still appropriate lol :)

8 Regina November 30, 2012 at 11:06 PM

I received a call stating that had an error on the website.. I tried pushing the fact that it was advertised for the $10, but they wouldn’t budge. Stated I will have a refund in 3-5 days. Makes you wonder – was it a ploy to gain interest on our quick purchases? I’m okay with it – people make mistakes, and clearly there was one made today! :)

9 Cgarrett November 30, 2012 at 11:20 PM

Was sort of expecting it after what I read on different websites, but when the store called they said it was due to a problem with the manufacturer….when I had gathered it was a Lowes mistake….just say you messed up….don’t try to lay it off on someone else. I stated that “this was really just a mistake on y’all’s part wasn’t it?” To which she answered “yes”. I didn’t have a problem with them canceling the order but just own up to your mistake.

10 Kim November 30, 2012 at 11:24 PM

Just received my cancellation email as well.

11 Amos November 30, 2012 at 11:24 PM

Mine was cancelled as well. Oh well it was worth a shot to try and get them.

12 Anonymous November 30, 2012 at 11:27 PM

Yes I recieved a cancellation email and actually I am going to push this because it would be considered false advertisement.

13 denise arneson November 30, 2012 at 11:28 PM

Every time I order from Loews they make mistakes. I feel that my money is better spent at other stores. Maybe if we all boycott Loews they will get the message. They are not a small mom and pop, they could make this right and have chosen not to!

14 Susie December 1, 2012 at 1:00 AM

How come this happens every year with Lowes?

15 belinda December 1, 2012 at 2:38 AM

I am reporting it to the BBB right now!

16 belinda December 1, 2012 at 2:51 AM

just filed a complaint with BBB. Everyone should do the same!

17 mary Cole December 1, 2012 at 7:33 AM

yes the manager from my local store call me last night and apologized but they cancelled my order on 5 rugs. I am bummed but it was expected. To good to be true!!!!

18 deborah December 1, 2012 at 8:54 AM

Mine was canceled too. Someone called and then I received an e-mail. Was kind of expecting it, but still bummed. I’d really like to have a couple rugs, especially without spending $400! :)

And sorry Lowes, but it does leave a bad taste in my mouth about your customer service. Especially since I just had trouble with an order that was supposed to be shipped to me. Although the two ladies I talked to in customer service were great. The problem seemed to be with the store that was shipping my order.

19 Maura philipps December 2, 2012 at 10:28 AM

I got the same phone call, I pushed the issue with having a confirmation. Mentioned bait & switch and was told to pick up my order on 12/14! Sorry guys.

20 Mary December 19, 2012 at 10:17 PM

Hey Guys
I work for Lowes and tried to buy some of these rugs and the orders were cancled. I tried to push it also but with no avail.

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